This Privacy & Cookie Policy explains how Winterage (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website https://winterage.net (the “Site”), interact with us, or purchase merchandise through our online shop.
We are committed to protecting your privacy and complying with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Data Controller
The data controller responsible for processing your personal data is:
Winterage
Genoa – Italy
Email: info@winterage.net
2. Personal Data We Collect
When you interact with our Site, we may collect the following categories of personal data:
a) Information you provide directly
- Name, billing/shipping address, email, phone number
- Payment details (processed securely by third-party providers such as PayPal, Shop Pay, Google Pay, or credit card processors — we do not store your full payment data)
- Messages or inquiries you send to us
- Newsletter subscriptions
b) Information collected automatically
When you browse our Site, we automatically collect (“Device Information”):
- IP address, browser type, operating system, time zone
- Pages visited, referring/exit websites, your interactions with the Site
- Cookies and similar technologies (see Section 7)
3. Purposes and Legal Bases of Processing
We only process your personal data where there is a valid legal basis under the GDPR:
- Contract performance: to process and deliver merchandise orders, handle payments, and provide customer service.
- Legal obligations: to comply with tax, accounting, and regulatory requirements.
- Legitimate interests: to maintain and improve our Site, prevent fraud, and promote our music and events to fans who have shown interest.
- Consent: to send newsletters, promotional emails, or use cookies for analytics/marketing (you may withdraw consent at any time).
4. How We Use Your Personal Data
We use your personal data to:
- Process and deliver merchandise orders
- Communicate with you about your purchases, upcoming shows, or band news
- Send newsletters and promotions (with your consent)
- Improve our Site and analyze visitor behavior
- Detect and prevent fraud and unauthorized activity
- Comply with applicable laws
5. Sharing Your Data
We may share your personal data only with trusted third parties:
- Payment providers (e.g. PayPal, Shop Pay, Google Pay, credit card processors)
- Shipping carriers for merchandise delivery
- Service providers for analytics (e.g. Google Analytics) or marketing (e.g. Meta/Facebook Ads), only with your consent
- Public authorities when legally required
We never sell your personal data.
6. International Transfers
Some service providers (e.g. Google, Meta, PayPal) may process data outside the European Economic Area (EEA), including the United States.
In such cases, we ensure appropriate safeguards, such as EU Standard Contractual Clauses (SCCs) or participation in the EU–U.S. Data Privacy Framework.
7. Cookies and Similar Technologies
Our Site uses cookies and similar tracking technologies.
a) What are cookies?
Cookies are small text files placed on your device to help operate the Site, analyze traffic, and (with your consent) provide personalized content or advertising.
b) Types of cookies we use
- Strictly necessary cookies: Required for the Site and shop to function (e.g. shopping cart, checkout). These do not require consent.
- Analytics cookies: Help us understand how visitors use the Site (e.g. Google Analytics). Placed only with your consent.
- Marketing/profiling cookies: Used to deliver ads relevant to you (e.g. Facebook Pixel, Google Ads). Placed only with your consent.
c) Cookie banner and choices
When you first visit our Site, you will see a cookie banner that allows you to:
- Accept all cookies
- Reject all non-essential cookies
- Customize your preferences
You may change or withdraw your consent at any time through the cookie settings on the Site or your browser.
d) Cookie duration
- Session cookies: deleted when you close your browser.
- Persistent cookies: remain on your device for a set period (up to 24 months for analytics/marketing, unless you delete them earlier).
8. Data Retention
We keep personal data only as long as necessary:
- Order data: retained for the period required by tax/accounting law (normally up to 10 years in Italy).
- Newsletter/marketing data: kept until you unsubscribe or withdraw consent.
- Device/cookie data: retained for analytics/marketing up to 24 months.
9. Your Rights
If you are located in the EEA or UK, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time (e.g. for marketing emails or cookies)
- Request data portability
- Lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) or your local authority
To exercise your rights, please contact: info@winterage.net
10. Security
We use appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or loss.
11. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect new legal requirements or services. Updates will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions or concerns regarding this Privacy & Cookie Policy, please contact:
Winterage
Email: info@winterage.net
Genoa – Italy